At Duniculeur, we strive to provide high-quality photography services and customer satisfaction. However, we understand that there may be circumstances where you may need to request a refund. Please read this refund policy carefully before placing an order or using our services.
We offer refunds in the following circumstances:
- Duplicate orders: If you accidentally placed the same order twice, we will refund the duplicate order in full.
- Cancellation before services are rendered: If you cancel your order before we have provided any photography services, we will refund your payment in full.
- Quality issues: If you receive your photos and are not satisfied with the quality, we may offer a refund or re-editing of the photos at our discretion.
To request a refund, please contact us at firstname.lastname@example.org and provide your order number and a detailed explanation of the reason for the refund request. We will review your request and respond within 7 business days. If your refund is approved, we will process the refund within 7 business days and issue a credit to your original method of payment.
We do not offer refunds in the following circumstances:
- Change of mind: If you change your mind after placing an order and we have already provided photography services, we are unable to offer a refund.
- Downloads and digital products: Once you download any digital products, we are unable to offer a refund.
Modifications and Updates
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes to this refund policy will be posted on our website, and your continued use of our website or services will constitute acceptance of any modified policy.
If you have any questions or concerns about our refund policy, please contact us at email@example.com.